Have Questions?
Frequently Asked Questions
What are your hours?
We're open Monday and Friday 11AM–7PM, Tuesday to Thursday 11AM–5PM, Saturday 12PM–5PM, and closed Sundays.
Do I need an appointment, or can I walk in?
We recommend booking ahead online or by phone to guarantee a time slot, but walk-ins are welcome based on same-day availability.
Do you see children for eye exams?
Yes, our licensed optometrist sees patients of all ages. Many extended health plans and OHIP (for eligible ages) help cover the cost of children's eye exams.
What insurance do you accept?
We direct bill most major insurance companies for eye exams, glasses, and contact lenses, so in most cases you won't need to pay upfront and submit a claim yourself.
Are your designer frames genuine?
Yes. We buy directly from authorized distributors, not grey-market resellers, and every frame is quality-checked by our licensed opticians before it's sold.
Can I bring my own frames for new lenses?
In many cases, yes — bring your frames in and our opticians will assess whether they're suitable for new prescription lenses.
Do you offer eyewear repairs and adjustments?
Yes, we offer frame adjustments and minor repairs, including free adjustments for frames purchased with us.
Do you serve patients outside Ajax?
Yes — we regularly see patients from across Durham Region, including Pickering and Whitby, at our Ajax optical store.
Ready to see clearly?
Book your eye exam online or call our Ajax location to get started.